Many VPN providers say they don’t keep logs of their users’ activity, but this claim is difficult to test or confirm. With PIA, however, users can trust this claim a bit more.
On two separate occasions, one in 2015 and one in 2017, the US government required that PIA turn over their log data to help in a federal investigation. In both instances, even though a subpoena was issued, PIA simply did not have anything to offer due to its no-log policy.
PIA publishes a Transparency Report that users can access, which details all official subpoenas issued to the provider and the resulting information given by PIA.
The information provided in all 2020 instances so far have contained only the server IP locations or user email address and no user data at all.
The above instances, however, are still just PIA declaring that they do not log user data. This is why PIA has announced that they will be working on a “verifiably secure infrastructure” with the use of open-sourcing and external auditors to ensure users’ trust in PIA’s guaranteed privacy.
In addition, PIA offers its users a blocking tool called MACE. This tool blocks advertisements on web pages as well as their internet usage trackers.
This feature is yet another layer of user privacy that brings PIA to the next level when it comes to VPN providers.