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SurfEasy VPN Review

Our rating:
2.5/5

SurfEasy has a lot going for it in terms of the product – in fact it’s a stellar VPN however it falls down in one critical category for us: the privacy policy. Read on to find out exactly why.

SurfEasy VPN Review

Trevor Akinde, Author

Riley Marsden, Chief Editor

Contents

Designed to protect your privacy while you’re online, VPNs prevent third parties from viewing your information by creating a secure tunnel between your device and the internet and routing it via a server in another location to hide your IP address.

Whether you want to keep your data out of the hands of criminals, stop your ISP from monitoring your online activity or you simply want to bypass geo-restrictions on your favourite streaming app, a VPN has multiple uses – and there are hundreds of competing companies to choose from. We spent a few days reviewing one of the most popular VPNs around, SurfEasy, to see whether it lives up to its reputation.

Speed

When you connect to the internet via a VPN, there is a trade-off – the process gives you added security, but the longer route between your device and the internet usually leads to a slower connection.

To see how SurfEasy performed, we first tested our base internet speed. This averaged around 90mbps, which is enough to transfer large files quickly, stream HD video or play games online without any latency issues. Connecting via the VPN had mixed results – when we chose a server near to our location in the UK, we achieved speeds of around 50mbps – a 45% drop, which is pretty standard for a VPN.

However, when we connected via a US server, our average speed dropped further – usually hovering around 30mbps. This could cause issues if you are a data-intensive user or require a server in a long-distance location.

Servers

A wide server base makes it easier for you to find a quick and reliable connection – so the more servers a VPN provides, the better. Big-name VPN companies like NordVPN and Cyberghost now offer upwards of 5,000 servers, and smaller services like SurfEasy can’t compete with those numbers, but a base of 2,000 servers in 31 countries means you’ll rarely struggle to find a good connection.

The list of locations is mostly limited to Europe and North America, although there are also servers in South Africa, Australia, Singapore, Japan and Brazil.

Features

Having established that SurfEasy has a large number of servers and reasonable internet speeds, it’s time to have a look at the downside – this VPN is very limited when it comes to advanced features. AES-256 encryption means your data is secure when you’re connected to the VPN, but the absence of a kill switch means that you have no protection should you get cut off, potentially allowing third parties to view your online activity.

It’s also worth taking a look at the company’s logging policy; although it is advertised as a no-logging VPN, the small print is less clear.

Buried in the website’s privacy policy is a list of the information SurfEasy may collect about you, and notes that this information may be provided to government bodies and ISPs if asked – which seems to be the exact opposite of a no-logging policy. For the security-conscious user, this is a real cause for concern.

Streaming

An additional benefit of a VPN is that some are able to bypass the geo-blocking software put in place by some streaming apps like Netflix, Amazon Prime and Disney Plus – and SurfEasy is one of the better VPNs we’ve tested in this regard.

Many streaming services offer ‘region-specific’ content, which means that their content libraries vary from country to country. This can be annoying if you wish to view foreign media or you’re abroad and want to catch up with shows from home, but a VPN can get around these restrictions by making it appear as if your connection is coming from a country where that media is available.

When we tried to do this with SurfEasy, we were consistently able to access Netflix as well as a number of other major streaming services.

Torrenting

With many ISPs now banning torrenting software due to its connection to illegal sharing of copyrighted material, if you’re a frequent user of torrents then it’s important that you buy a VPN that allows you to evade these restrictions.

Although it is blocked on the free plan – which is probably for the best, given you only get a 500mb monthly allowance – torrenting is enabled on SurfEasy’s paid plans, allowing you to transfer large files quickly and easily on servers that are optimised for P2P file sharing.

Gaming

If you play games online regularly, you’ll be aware of the importance of a stable connection – and you’ll also know about ‘throttling’, the process some ISPs use to slow down your internet speed during peak times. This can make online gaming difficult, but a VPN can hide your internet activity and therefore prevent your ISP from limiting your speed.

Connecting to the internet via SurfEasy allowed us to avoid any throttling issues, and the increase in latency was minimal, allowing us to enjoy lag-free gaming with no major connection issues.

Pricing

With a monthly rolling plan available for just $5.99, SurfEasy is one of the cheapest VPNs around if you are unable to commit to a long-term subscription – most similar services cost around $10 per month, so this is a potentially big saving if you wish to pay month by month.

A year-long plan costs $2.99 per month (a total price of $29.88 for the year) and these paid plans allow you to connect up to five devices simultaneously and have no limits on data usage.

Free Trial

SurfEasy does not provide free trials. However, if you sign up to the service and find that it is not suitable for your needs, you can request a no-questions-asked refund if you cancel your subscription within 14 days.

FAQ

What is SurfEasy VPN?

SurfEasy is a simple VPN that protects your personal details and online activity by encrypting your data and routing your connection to the internet via a server in another location.

Is SurfEasy VPN any good?

Although it is a little light on features, we were very impressed with what SurfEasy had to offer – decent speeds, a large server base and the ability to bypass geo-blocking software on a number of popular streaming apps. Unfortunately, the company’s privacy policy is quite vague, which presents doubts over their claim to operate a no-logging policy.

How do I use SurfEasy VPN?

To install SurfEasy on your device, you need to enter your login details at accounts.surfeasy.com and choose the relevant download option. Then run the install application, follow the instructions and, when prompted, put in your login details on the app.

How many devices can I connect at once?

SurfEasy allows you to install up to five devices simultaneously.

Verdict

SurfEasy has so many things going for it, only to be let down by a privacy policy that makes it impossible for us to recommend it. The company’s no-logging policy appears to be contradicted by its own terms and conditions, giving us very little confidence that your information is in safe hands.

If this issue is clarified, then SurfEasy’s large server base and ability to get around geo-restrictions makes it one of the best VPNs we have tested – although the lack of a kill switch is an odd oversight.

Rating

Our rating:
2.5/5